Logical Micro have been providing application software support contracts for over 25 years. We cover all the major applications used in your company Accounts, Payroll, CRM, Micosoft Office as well as emails systems including Microsoft Exchange and Novell GroupWise.
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Many software manufacturers like Sage provide a limited 45 day telephone support. However, all software supplied by Logical Micro comes with 3-months Free hotline support, with access to experienced software technicians. After this 3-month period we recommend you renew or extend the cover the cover giving you full access to Logical Micro's experienced hotline team.
What we provide
- Telephone hotline advice in response to a fault call, to assist in the identification of the cause and the recommended action to take.
- Software update releases and telephone assistance with their installation. {optionally, On-Site Installation should you need it}
- Logging and progressing a fault call with the software authors, when no known software program solution is available.
- Assist with checking data & fixes if possible or restore from backup
- Remote support where applicable
- The technical help of our in-house hardware engineers
- Computerised call logging with our best endeavour pledge to same day return of call (usually within the hour).
- Provision of Year End Tax and National Insurance tables in parameter format (Payroll Contracts only).
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Additional Services available (extra cost)
- On site installation of software update releases
- Help with data de-corruption, usually carried at our offices
- Modifications to document and report form layouts
- Report Generator training and new report designs
- Setting up of additional companies and their chart of accounts
- New staff training (after completion of agreed training at installation)
- Data conversion from legacy and previous version systems
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Non Contract Support
Should you decide you do not wish to take advantage of our software support contract, we are happy to provide partial contracts or telephone support services for non-contract customers. All non-contract support calls are chargeable at our standard rates. However we cannot guarantee a response time for non-contract customers.
Total Business Solutions
Logical Micro supplies and supports a wide range of business software solutions with a comprehensive range of professional services: from choosing the right software and project planning to implementation, software development and support. We also supply hardware and networking products. So not only do we ensure you get the very best from your CRM, accounting or business management system - we deliver total business solutions; software, services, hardware and ongoing support.
If you are looking for Application Software Support or any of our other Support Services please call us 0845 450 2231 and speak to one of our Business Partners or complete the following form. |
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